Training Manager

Job Summary

The Training Manager is responsible for managing and leading the Learning and Development function at their property.He/She will conduct training needs analysis and implement action plans to address training needs; coordinate department trainers to deliver WyndhamHotels and Resorts (WH&R) training; oversee and support skills and standards training; conduct Management Development Modules.

On property the training manager will report to the HR Director. The key stakeholders will be General Manager, Execom/Director of Operation, HOD’s and EMEA L&D Manager

KEY RESPONSIBILITIES

Programme Planning

• Design and conduct an annual training needs assessment to determine the hotel’s priorities.
• Schedule regional workshops and other training to ensure all associates receive required training.
• Control training expenses and manage expenditures to meet the hotel’s needs while remaining within budget guidelines.
• Be familiar with Guest Service reports, Associate Engagement Survey (AES) results and action plans, and mystery shopper or quality audit reports. Use these results to determine training needs.
• Utilize outside vendors and industry resources to meet the property’s training needs, within budget guidelines.
• Coordinate and support hotel trainings and scheduling training.

Compliance

• Ensure all team members complete the WH&R mandatory training requirements.
• Monitor the service standards by position and ensure compliance for all new associates.
• Become certified in all Wyndham standard training programs.
• Be involved with and support the efforts of the WeCom.

Evaluation/ROI

• Evaluate department trainers’ performance and support to ensure a consistent level of quality in delivery.
• Create, collate and analyze pre and post training evaluations.
• Analyze output from performance reviews.
• Ensure the hotel training plan is in-line with hotels strategic priorities.