Customer Quality Area Manager

Job Description

• Monthly Analysis of CSI result and to be communicated with all departments.
• Quarterly analysis of mystery shopping results and to be communicated with all departments.
• Monitor the performance of call center for our-bound calls (CS survey) to ensure the quality of conducted calls.
• Monitor the performance of mystery shopping provider to ensure the quality of mystery visits.
• Corporate with sales & aftersales functions to develop CS & MS enhancement plans.
• Introduce the simplified operation standards to sales & aftersales departments.
• Monitor the progress of the implementation for the simplified operational standards in owned branches & dealer network (Field visits)
• Assessment for simplified operational standards twice per year for owned branches & dealer network.

Job Requirements

• Bachelor Degree
• 5 to 6 Years of experience.
• Excellent communication skills.
• Excellent English language.