How you will make an Impact:
- Managing Customer inquiries, through emails and chats and delivering superior customer experience by providing product information, solving problems, and processing orders.
- Demonstrating exemplary customer service skills in every interaction and ensuring timely, one-contact resolution with customers.
- Managing merchants inquiries
- Managing live orders operations
- Effectively de-escalate customer issues using empathy and conflict resolution skills.
- Utilize effective time management and prioritization skills in order to handle a high volume of chats/calls in a fast-paced environment.
- Ability to identify and report any critical or reoccurring customer service issues to Supervisor
- Communicate with internal teams to ensure project delivery, negotiate delays or resolve roadblocks.
- Maintain procedural documentation for reference purposes
- Support day-to-day coordination of operational activities.
- Coordinate project tasks within budget and timelines.
- Manage business operations so that they meet company goals and customer expectations
- Create compliance between operations and company standards or legal requirements.
- Maintain procedural documentation for reference purposes.
Job Requirements
We’re excited about you because...
- Strong PC skills including internet and windows-based applications Strong verbal and written English communication skills including de-escalation skills
- you have excellent problem-solving skills
- you have the great analytical mindset
- you are experienced in Direct contact experience with customers
- Keyboarding skills