Live Operations Agent

How you will make an Impact:

• Managing Customer inquiries, through emails and chats and delivering superior customer experience by providing product information, solving problems, and processing orders.
• Demonstrating exemplary customer service skills in every interaction and ensuring timely, one-contact resolution with customers.
• Managing merchants inquiries
• Managing live orders operations
• Effectively de-escalate customer issues using empathy and conflict resolution skills.
• Utilize effective time management and prioritization skills in order to handle a high volume of chats/calls in a fast-paced environment.
• Ability to identify and report any critical or reoccurring customer service issues to Supervisor
• Communicate with internal teams to ensure project delivery, negotiate delays or resolve roadblocks.
• Maintain procedural documentation for reference purposes
• Support day-to-day coordination of operational activities.
• Coordinate project tasks within budget and timelines.
• Manage business operations so that they meet company goals and customer expectations
• Create compliance between operations and company standards or legal requirements.
• Maintain procedural documentation for reference purposes.

Job Requirements

We’re excited about you because...

• Strong PC skills including internet and windows-based applications Strong verbal and written English communication skills including de-escalation skills
• you have excellent problem-solving skills
• you have the great analytical mindset
• you are experienced in Direct contact experience with customers
• Keyboarding skills