Outbound Customer Center Representative

Job Description

About the Job:

The Collection Specialist is mainly responsible on collecting debts and track overdue payments by contacting clients via E-mail or phone calls. The candidate must have an excellent communication skill, maintain his/ her professionalism, politeness with clients to encourage and facilitate the payments process for them.

Responsibilities:

• Makeoutbound callsexisting customer to follow up on the account correspondents.
• Track and follow up on the monthly payments and take the necessary actions to ensure that everything is going smoothly.
• Resolving billing and customer payments issues.
• Identify accounts with overdue payments and keeping records of the amount owed.
• Locate debtors and contact them via phone or email to act as a reminder of the overdue payments.
• Develop a new repayment plan if needed for customers who needs more time to pay.
• Update the accounts status records and the collections process.