Account Manager

Job Description

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop relationships with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with addressing client requests or issue escalations as needed
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Job Requirements

• Bachelor's degree
• 2+ Years experience in a customer-facing/customer engagement role
• Excellent communication and problem-solving skills
• Experience in FinTech and/or payment products is a plus