IT Executive (Specialist)

Job Description

• Implement department strategy to achieve IT station’s goal
• Perform tasks related to new IT system implementations on site
• Send new hardware/software request to procurement department
• Create and manage user accounts and access permissions.
• Set up workstations for new employees (software/hardware)
• Setup and manage local scanners
• Support and troubleshoot hardware/software issues on
• Workstations/scanners and ensure latest software updates deployment.
• Maintain local servers (lync, avaya, etc.) and responsible for local data center.
• Manage data Backup schedules and physical backup media storage (including offsite keeping and sending to Infofort where applicable)
• Ensure implementation of latest software security patches and updates
• Run scheduled antivirus and resolve threats immediately as it occurs
• Monitor local servers health, link status for all country branches and call center systems
• Handle GCS and resolve cases on daily basis
• Manage local SQL server where applicable.
• Maintain annual inventory of all IT related assets (hardware and software)
• Supervise and follow up on tasks given to external IT companies
• Handle all systems issues related to security, card access team, networking team, maintenance team, Queue system, Hoshan for Printers/Scanners
• Follow up with internet and telecom providers
• Assist in developing software to ease procedures (COD System, Aramex Cashier system)
• Adhere to company HSSE, compliance and sustainability corporate policies
• Collaborate with the team to achieve its objectives
• Self-development and skill improvement
• Facilitate the flow of information horizontally and vertically
• Achieve set annual KPI’s and develop oneself on skill gaps
• Continuously support and address all country employee’s IT issues
• Resolve all employee Help desk within the time frame
• Assist Aramex clients upon setting up e-tools (CTS, EPOD, Integrations, etc.)
• Assist in managing IT resources and tools and where applicable recommend cost-saving.
• Suggest IT requirement to be included in the IT budget.

Job Requirements

Job Requirements:

• IT Background from 0-1 Year ( MCSE & CCNA, MS office …etc.)
• Education: Computer Engineering / Computer Science
• Language: V.Good English Fluency
• Flexible with shifts rotation
• Communication Skills & Team Work Spirit
• Creativity & Innovation