Customer Service Executive - Chemicals

Job Description

Customer Service Responsibilities list:

• Maintaining positive and professional attitude with the customers, order processing, follow up on the whole order to cash cycle, resolve customers issues and complaints, keeping records of customers transactions, provide feedback to sales as necessary
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Job Requirements

Requirements

• Knowledge of SAP or any ERP system. Preferably experience in the chemicals industry
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Handling customers’ inquiries and requirements
• Solved customers’ problems
• Access system for (booking / quotation)
• Interact with our offshore offices and trade desk