Call Center Agent

Responsibilities and Duties

• Handle all incoming calls and respond to caller inquiries.
• Provide inquirers with accurate and complete information
• Identify, research, and resolve student's issues using the computer system.
• Follow up on inquiries that are not solved immediately and contact the inquirer.
• Communicate with other departments to resolve problems regarding complaints.
• MS office and internet good user.
• Route calls to appropriate resources.
• Other duties as assigned.

Job Requirements

• Bachelor or equivalent degree.
• 1-3 years of experience in a call center environment.
• English Language is a must.
• Excellent Arabic speaking skills.
• Proficient in relevant computer applications
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills.
• German Language is an asset.
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situations appropriately.
• Effective Communication Skills.
• Creative Problem Solving.
• Organizational Ability.
• Team Player.
• Flexibility and Friendly.