Manage a portfolio of large accounts and understand their business goals and challenges to help achieve renewal targets.
Define and execute your success plan strategy for maturing and expanding customer accounts by establishing and managing relationships and understanding critical success factors.
Collaborate with customer to build and manage Customer Success Plans to aid the customer in achieving their objectives.
Become a Trusted Advisor to key Customer stakeholders to enhance overall customer experience.
Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale, and improve our customer’s experience.
Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers.
Work with Customer to programmatically measure success & operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews.
Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products.
Partner with internal Account team on cross-sell, up-sell, and renewal opportunities.
Share best practices on Adoption, Enablement & Change Management.
Promote upgrades to Customers to utilize new features & realize new benefits.
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا