Outsourcing Technical Support Specialist

Job Description

• Complete the installation of new solutions related to personal banking group.
• Required to install Windows servers, IIS, software according to standard procedures and related product administrator guide Standards.
• Act as a SPOC for IT infrastructure team during the contract period.
• Will also be responsible of troubleshooting technical issues related to the assigned projects during implementation phase only.
• Engage with other vendors during the projects implementation as per assigned tasks from head of IT infrastructure.
• Will coordinate projects IT infrastructure activities between vendor, project manager, and local IT team.
• Responsible to provide up-to-date details and information on assigned projected progress and status including but not limited to, project activities, technical documentation, system configuration sheets

Job Requirements

• A college degree or diploma and/or equivalent experience.
• Minimum 3 years of experience in Information Technology Infrastructure and Systems Administration.
• Advanced knowledge of installations, management and troubleshooting of Windows Server
• Good knowledge and Experience with Microsoft operating systems, Active Directory & Domain architecture, Group Policy, DNS, OS security, and systems patching
• Advanced hardware & software troubleshooting skills.
• Experience in banking industry systems is desirable, but not mandatory.
• Good team player with the ability to work very effectively in a collaborative and team-oriented manner with other teams. Must have initiative and a positive work attitude and must be a quick learner. Must be confident, eager and willing to take on new challenges. Must be cooperative with good interpersonal, negotiation and conflict resolution skills.