Wholesale Executive

About the job

Job Description

Purpose of this role is maintaining and building relationship with the existing clients, understanding their business in depth, ensuring their satisfaction and retention, and helping them grow together with new wholesale clients’ acquisition. Wholesale Key Executive is in charge of coordinating activities with internal cross-functional teams to retain existing business and to explore and pursue possibilities of expanding new business opportunities (selling additional traffic, destinations, products, or services, acquiring new customers).

Responsibilities

• Build and maintain trusted relationship with assigned customers to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors)
• Act as a focal point for customer when it comes to meeting customers business/ technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams)
• Meet and exceed quarterly/yearly set goals to ensure overall business growth for assigned customers (interactions, revenue, gross profit and other values related to type, services used and customer size, cross-sell and up-sell activities of products/services, managing RFPs, price negotiations)
• In cooperation with Technical Account Administrators, ensure client's account set-up / collaborate with Platform Service teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance)
• In cooperation with Revenue Assurance, monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting)
• Analyze and forecast customer's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize revenue
• Have excellent knowledge on how to use Infobip internal tools in order to monitor and troubleshoot customer's traffic(Qlik, SU)
• Coordinate internal teams to timely fulfill customer's requirements (Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, GAM)
• Update all activities regarding to client engagements and opportunities on Salesforce
• Participate in Continuing Education sessions
• Have excellent knowledge of Infobip products, platform and relevant markets
  

Qualifications

• 3+ years of experience in Account Management/Client Relations/Sales in telecommunications or IT industry.
• Experience with sales in IT/Telco industry.
• Bachelor's Degree in Business, Management, Communications, IT, Telecommunications or other related degree; or equivalent combination of education and experience.
• Great understanding of wholesale in MENA region
• Experience with Voice, SMS and similar services is a plus
• English and Arabic languages on advanced level.
• Exceptional professional communication skills.
• Excellent command of MS Office suite, especially MS Excel and Power Point.
• Strong analytical and organizational skills, with a systematic approach to problems.
• Business oriented in order deliver and increase results with current accounts.
• Excellent teamwork enabling you to form effective working relationships with people at all levels.