Customer Care Officer

About the Job

• Negotiate and promote the values and terms of the product or service that we provide to customers.
• Follow up with the customer on periodically bases, to check the customer’s needs, suggestions, feedback on the provided service and products.
• Promote the new products over phone for the related customers and as per the direction of the section head.
• Receive and report the customer’s complaint and to help in responding to it at a short period of time.
• Manage the accounts and maintain good client relationships.
• Promote the products and services for the potential customers to increase the existing customers’ database.

Job Requirements

• Bachelor degree
• 1-2 years of experience in a similar field.
• Excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers.
• Advanced written & spoken English language.
• Good knowledge in MS – Excel.