We are seeking an exceptional Assistant Chief Concierge to join our prestigious luxury hotel in Jeddah Saudi Arabia. As a key member of our concierge team you will play a crucial role in ensuring our guests receive worldclass service and unforgettable experiences during their stay.
- Assist the Chief Concierge in overseeing daily operations of the concierge desk
- Provide personalized recommendations and arrange services for guests including dining reservations transportation and cultural experiences
- Manage and mentor junior concierge staff fostering a culture of excellence and continuous improvement
- Resolve complex guest inquiries and concerns with tact and professionalism
- Collaborate with other departments to ensure seamless guest experiences
- Maintain uptodate knowledge of local attractions events and services in Jeddah and surrounding areas
- Implement and uphold luxury service standards across the concierge team
- Assist in developing and improving concierge services and procedures
- Handle VIP guest requests and special arrangements
- Ensure accurate and timely communication of guest preferences and requests across shifts
Qualifications :
- 35 years of experience in a luxury hotel or resort concierge role
- Previous supervisory experience in hospitality
- Bachelors degree in Hospitality Management or related field preferred
- Les Clefs dOr certification preferred
- Fluency in Arabic and English; additional languages are a plus
- Exceptional communication and interpersonal skills
- Strong problemsolving abilities and attention to detail
- Proficiency in hotel management software
- Excellent organizational and time management skills
- Demonstrated leadership abilities and team management experience
- Indepth knowledge of Jeddahs attractions dining and cultural scene
- Thorough understanding of luxury hospitality standards and practices
- Ability to work flexible hours including evenings weekends and holidays
- Passion for delivering exceptional guest experiences and creating lasting memories
Additional Information :
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Remote Work :
No
Employment Type :
Fulltime