Night Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
We are seeking a proactive and guestfocused Night Manager you will act as the face of the luxury 5* hotel ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problemsolving skills will be critical in maintaining our reputation for outstanding hospitality.
Key Responsibilities:
- Act as the primary point of contact for guest inquiries concerns and feedback ensuring a prompt and satisfactory resolution.
- Oversee daytoday operations Shifts particularly during peak hours and ensure smooth coordination across departments.
- Lead and inspire the front desk concierge and guest services teams to deliver exceptional service.
- Handle escalated guest issues with professionalism and empathy.
- Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
- Prepare and monitor accounts ensures correct account procedures are followed.
- Assist in training and mentoring staff to uphold the highest hospitality standards.
- Manage VIP guest ensuring personalized service and attention to detail.
- Ensure compliance with hotel policies procedures and standards.
- Prepare shift reports and communicate relevant details to the management team.
- Managing the Club Lounge and VIP guests as required.
Qualifications :
Your Skills and experience include:
- Guestobsessed focus with the ability to flex in a fastpaced and everchanging environment
- Ability to navigate through change and provide quickthinking solutions should problems arise
- Clear and confident communication skills both written and verbal
- Knowledge of Microsoft Outlook Microsoft Office and Opera Cloud
Additional Information :
Votre quipe et votre environnement de travail :
En quelques mots prsentez lquipe ltablissement ou lenvironnement de travail qui reflte la culture de lquipe
Note : Vous pouvez inclure ici les spcificits locales ou les critres lgaux tels que le permis de travail.
Notre Engagement Diversit & Inclusion :
Nous sommes une entreprise inclusive et notre ambition est dattirer de recruter et de promouvoir la diversit des talents.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
