Night Manager
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Job Description
We are seeking a proactive and guestfocused Night Manager you will act as the face of the luxury 5* hotel ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problemsolving skills will be critical in maintaining our reputation for outstanding hospitality.
Key Responsibilities:
- Act as the primary point of contact for guest inquiries concerns and feedback ensuring a prompt and satisfactory resolution.
- Oversee daytoday operations Shifts particularly during peak hours and ensure smooth coordination across departments.
- Lead and inspire the front desk concierge and guest services teams to deliver exceptional service.
- Handle escalated guest issues with professionalism and empathy.
- Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
- Prepare and monitor accounts ensures correct account procedures are followed.
- Assist in training and mentoring staff to uphold the highest hospitality standards.
- Manage VIP guest ensuring personalized service and attention to detail.
- Ensure compliance with hotel policies procedures and standards.
- Prepare shift reports and communicate relevant details to the management team.
- Managing the Club Lounge and VIP guests as required.
Qualifications :
Your Skills and experience include:
- Guestobsessed focus with the ability to flex in a fastpaced and everchanging environment
- Ability to navigate through change and provide quickthinking solutions should problems arise
- Clear and confident communication skills both written and verbal
- Knowledge of Microsoft Outlook Microsoft Office and Opera Cloud
Additional Information :
Votre quipe et votre environnement de travail :
En quelques mots prsentez lquipe ltablissement ou lenvironnement de travail qui reflte la culture de lquipe
Note : Vous pouvez inclure ici les spcificits locales ou les critres lgaux tels que le permis de travail.
Notre Engagement Diversit & Inclusion :
Nous sommes une entreprise inclusive et notre ambition est dattirer de recruter et de promouvoir la diversit des talents.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
