Senior HelpDesk Engineer

About the Job

• Maintain the daily performance of computer systems.
• Respond to email messages for employees seeking help and provide prompt responses to questions from employees.
• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technical tools and products.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Know how to research the problem and come up with a solution.
• Assist with on-boarding of new users.
• Install, test and configure new workstations, peripheral equipment and software.
• Setup and support camera system

Job Requirements

• Bachelors in IT, Communications or Computer Science(Technical) are preferred
• 1-3 years’ experience in system support
• Age: 22-28.
• Must have knowledge/experience with Active Directory.
• Experience with Desktop hardware, network switches & Routers, and other network peripheral devices.
• Excellent problem solving and troubleshooting skills required.
• (MCSA ) Certification is preferred.
• (CCNA) Certification is preferred.
• Perfect communication skills.
• Knowledge of networks designing, implementation, and performance tuning (Preferred)
• Self-motivated and organized.
• Prepares and presents technical information reports.