Learning and Quality Manager - Saudi National
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Basic Function
We are seeking a dynamic and experienced Learning & Quality Manager to oversee the development and implementation of our associate development programs and onboarding programs and control guest satisfaction. The ideal candidate will be passionate about fostering a culture of continuous learning growth and excellence.
Duties & Responsibilities:
- Provide ongoing coaching feedback and guidance to leaders to ensure consistent and quality onthejob training is taking place.
- Actively monitor onboarding experience facilitate ongoing checkin with new hires and provide feedback to trainers and leaders for effective communication and retention.
- Coach and counsel all colleagues on jobrelated issues career development and performance management providing performance management support and guidance to leaders.
- Act as an internal consultant to provide expert coaching programs.
- Monitor operations and guest and external audit feedback ensure operational presence to observe identify training needs validate training and program implementation effectiveness facilitate new hire onboarding Train the Trainer and other corporate training programs.
- Ensure all guests complaints are responded to promptly ensuring excellent service recovery. Also comments alerts and requests are addressed as per standards.
- Keeps management informed of all complaints received from guests.
- Follows up with all departments in case of guest complaints and ensures corrective actions are done in a timely fashion.
- Represent the company with guests reinforcing a guestfocused approach to the hotel operations at all times.
- Ensures positive guest experience and high employee morale through training.
Qualifications :
- Previous operational hospitality experience a minimum of 2 years is required.
- Previous leadership experience is an asset.
- Ability to be independent with the ability to influence all levels of the organization; and drive key initiatives while working cohesively as part of a larger team.
- Exceptionally organized disciplined proactive and innovative.
- Proven experience with creating and executing fullcycle processes.
- Fluent in the English language.
- Sound knowledge of adult learning principles and instructional design.
- Excellent communication and presentation skills.
Additional Information :
What is in it for you:
- Competitive extended benefits package including medical vision and dental for fulltime permanent status
- Employee Travel Program
- Comprehensive Wellness Platform
- Discounts on food & beverage
- Opportunity to develop your talent and grow within Fairmont RAMLA RIYADH and over 5000 properties with Accor
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. To discover the life that awaits you at Accor visit:
Do what you love care for the world and dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
