Key Deliverables and Responsibilities
- To oversee the Engineering operations of the Hotel
- To interact with Housekeeping Front Office Team to ensure our guests receives high level of service
- To be entrepreneurial and to think beyond the boundaries is expected and not requested
- To provide service that is sincere warm and enthusiastic ensuring the guests satisfaction
- To take the time to get to know the guests and to be committed to service excellence
Operations:
- All technical installation on hotel plant sewage system fresh water / desalination plant emergency generator air condition system irrigation systems car work shop technical building laundry & kitchen equipment cooling systems swimming pools hotel lighting inhouse music & TV system plumbing carpentry painting paging system telephone system transportation (cars busses).
- Handling and managing and sufficient storing of spare parts.
- Train and develop the Engineering team in the departmental operating standards
- To have a complete understanding of and to adhere to Mvenpick Hotels & Resorts policy relating to Fire Hygiene Health and Safety.
- Actively review guest comments and feedback communicate this with the team members and implement procedures to enhance guest satisfaction
- Have full knowledge of all products and services provided by the property and in the local area
- Regularly spot check duty shift checklists to ensure tasks are completed.
- Coordinates and preventive Maintenance & Repair schedule and allocate duties and checklists to the team.
- Is responsible for the upkeep of all machinery technical systems plants energy etc. of the entire hotel site.
- To ensure all tasks are completed with a focus on quality by auditing allocated jobs on a daily basis
- Must be thoroughly familiar with all Mvenpick corporate and local Operational Standards and ensure they are followed.
- Implement all necessary work procedures for preventive maintenance initiates respective scheduled procedures and monitors carrying out of work as well as recording the results within appropriate filing system.
- Accordingly provides the sufficient and reasonable supply of spare parts on time.
- Determines for repair work the priorities and takes care for the quick removing of all breakdowns. Does not accept work which is not executed in a competent manner. Passes invoices for payment only when the execution of the work is done as preliminarily agreed and to full satisfaction.
Qualifications :
Proven experience in an engineering or technical role.
Remote Work :
No
Employment Type :
Fulltime