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Backup Program and National Test Center Coordinator
UMGC Europe
Location: Camp Arifjan
Category: Overseas Contingent I Parttime 48% FTE Grade 001
University of Maryland Global Campus (UMGC) Europe seeks a Backup Program Coordinator. This position will be located at Camp Arifjana. The Backup Program Coordinator reports to and works with the Assistant Director in the administration of UMGC programs.
SPECIFIC RESPONSIBILITIES INCLUDE:
Provide academic and administrative support services to prospects and students and ensure Quality Assurance Standards are met by being available knowledgeable courteous and responsive
Document all student contact through UMGCs Customer Relations Management System and schedule appropriate followup activities
Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
Organize and participate in local Education Fairs Open Houses Semester Startups Student Appreciation Days Local Graduations and other events as needed professionally representing UMGC
Track and analyze class enrollments and student interest as well as local degree progression to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
Distribute marketing advertising and mass media materials at assigned locations when permissible
Create and maintain a site(s) specific outreach plan to attain university goals towards recruitment and retention
Provide National Test Center testing services on a basis that meets community demand while balancing other outlined duties
Participate in UMGC staff meetings professional development activities and training sessions as required
Track and compile monthly statistics and provide reports as needed
Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations
Perform other jobrelated duties as assigned
REQUIRED EDUCATION AND EXPERIENCE:
Bachelors Degree from a U.S. regionally accredited institution or foreign degree equivalent
Background in customer service
Able to work in a fastpaced and complex environment with accurate attention to detail
Possess basic office management and clerical skills
Effective written and verbal communication skills
Good interpersonal skills
Successful applicants must be able to pass a Department of Defense medical/dental screening background check and meet requirements for individual logistic support (ILS). confidential
PREFERRED EDUCATION AND EXPERIENCE:
Applicants with a U.S. valid drivers license
WHO MAY APPLY: Local applicants with individual logistical support (ILS) only. Applicants must already have and be able to maintain ILS meaning that they must possess a U.S. military ID card from an external source as this position does not offer ILS. For employment eligibility purposes applicants must qualify for ILS as described in USAREUR Regulation 600700 Section III 713. Criteria under which applicants qualify for ILS are: must serve the U.S. Forces exclusively; are not stateless persons; are not ordinarily resident in the host nation. Successful applicants must be able to pass a dental and medical screening (to include but not limited to vaccinations) background check and meet requirements for individual logistical support (ILS). For additional information please visit U.S. Central Command (CENTCOM Medical Information) and U.S. AFRICOM Command (AFRICOM Medical Information).
Please note for downrange positions refer to this Vaccine Recommendations by AOR reference to review REQUIRED for AFRICOM or REQUIRED for CENTCOM as applicable. For any questions please contact confidential
All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions such as tuition remission generous leave and healthcare. For detailed benefits information please visit: confidential
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race color national origin age marital status sex sexual orientation gender identity gender expression disability religion ancestry political affiliation or veteran status in employment educational programs and activities and admissions.
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