- Maintain a consistently high level of guest service.
- Extensive knowledge of all menus and upselling items at every instance.
- Continuous learning in customer service changing menu item specials and prices.
- Approach and interact with guests with confidence and ease.
- Fluent in operation of MICROS POS system.
- Adhere to all detailed cleaning and ensuring all work flows are functional at all times.
- Flexibility in monitoring multiple tables.
- Follow set up service and breakdown of functions procedure.
- Communicate effectively with customers coworkers and supervisors.
- Coordinate with kitchen and bar.
- Participate in formal training activities.
- Interact with other employees and other departments.
- Be flexible and willing to work split shifts.
- Adaptable to assist in the manning of other outlets as directed by the Captain / Head Waiter / Outlet InCharge / Outlet Operations Manager.
- Maintain professional internal/external guest service.
- Smile create eye contact and use employee/guest names.
Qualifications :
1. Strong Communications skills
2.Guest Service Excellence
3. Attention to details
4. Multitasking and Time Management
5. Problem Solving skills
6. Presentable and Grooming
7.Knowledge of Hotel service skills
8.Composure under pressure
9.Flexibility and Adaptability
10. Sales and Upselling Skillls
Remote Work :
No
Employment Type :
Fulltime