Technicien Help Desk Anglophone
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
As a HelpDesk Technician you will be the first point of contact for our users ensuring quick and effective resolution of incidents and requests. By joining our HelpDesk team youll play a key role in user satisfaction while contributing to the continuous improvement of our services.
Qualifications :
Your Key Responsibilities :
- Handle Level 1 requests (calls emails selfservice).
- Diagnose and resolve incidents remotely based on established procedures.
- Develop and update procedures to enhance operational efficiency.
- Escalate complex issues to Level 2 or Level 3 support as needed.
- Perform backoffice tasks such as request processing.
- Train new hires and provide occasional administrative supervision.
- Stay updated on client systems and processes to ensure autonomy.
Technical Environment:
- Tools: ITSM (ServiceNow) Microsoft Office Suite Windows 10/11
- Frameworks: ITIL (bonus if familiar)
What Were Looking For:
- Fluent English skills.
- Proactivity prioritization and deadline management.
- Solid understanding of IT systems and networks.
- Strong troubleshooting and problemsolving skills.
- Excellent communication and documentation skills for user interaction and procedure creation.
- Ability to work independently manage time effectively and thrive under pressure.
Remote Work :
Yes
Employment Type :
Fulltime
نوع التوظيف
عن بُعد
