Technicien Help Desk Anglophone
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Salary Not Disclosed
1 Vacancy
Job Description
As a HelpDesk Technician you will be the first point of contact for our users ensuring quick and effective resolution of incidents and requests. By joining our HelpDesk team youll play a key role in user satisfaction while contributing to the continuous improvement of our services.
Qualifications :
Your Key Responsibilities :
- Handle Level 1 requests (calls emails selfservice).
- Diagnose and resolve incidents remotely based on established procedures.
- Develop and update procedures to enhance operational efficiency.
- Escalate complex issues to Level 2 or Level 3 support as needed.
- Perform backoffice tasks such as request processing.
- Train new hires and provide occasional administrative supervision.
- Stay updated on client systems and processes to ensure autonomy.
Technical Environment:
- Tools: ITSM (ServiceNow) Microsoft Office Suite Windows 10/11
- Frameworks: ITIL (bonus if familiar)
What Were Looking For:
- Fluent English skills.
- Proactivity prioritization and deadline management.
- Solid understanding of IT systems and networks.
- Strong troubleshooting and problemsolving skills.
- Excellent communication and documentation skills for user interaction and procedure creation.
- Ability to work independently manage time effectively and thrive under pressure.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
