Do you love working with people and leading projects Are you a team player Are you a skillful leader Does working for one of Europes fastestgrowing companies excite you If so then we would love to chat!
About the role
Were currently looking for an Operations Payments associate to join our Ops team fulltime in Tel Aviv!
You will be in charge of communicating with courier partners on a daily basis optimizing courierrelated processes both Support as well as paymentrelated ones locally and globally. As our Operations Payments associate you will need to be selfmotivated creative and have amazing interpersonal and communication skills.
This role doesnt require a specific Financial background but you do need to be super comfortable working with numbers. Alongside this you must have a natural servicefocused mindset and awesome people & social skills.
What youll be doing
- Collaborate with crossfunctional teams to align workflows and ensure smooth payment processes working closely with all operational teams and other departments within the organization.
- Act as Tier 2 support for all courierrelated payment inquiries resolving complex issues escalated from Support teams and providing indepth guidance to couriers about payment processes and their collaboration with Wolt.
- Work with courier paymentrelated documentation and reports requiring a solid understanding of invoice processing payment reconciliation and data accuracy to support operational workflows.
- Build and maintain effective relationships with external partners including invoice processing companies ensuring seamless integration and ongoing service quality.
- Utilize tools such as Looker Snowflake Favro Google Sheets and Excel to analyze data monitor performance and create actionable insights to improve payment processes and workflows.
- Ensure a synchronized workflow with contractors both internal and external to maintain operational efficiency and deliver a toptier courier experience.
- Facilitate communication between finance support and operations teams across both local and global markets.
Qualifications :
- Fulltime availability is required.
- Bachelors degree or strong affinity for analytical roles including experience with Excel and information systems.
- Ability to work independently.
Remote Work :
No
Employment Type :
Fulltime