Senior Service Operations Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
SolarEdge (NASDAQ: SEDG) is a global leader in highperformance smart energy technology with over 4000 employees offices in 34 countries and millions of products installed in over 133 countries.
Our diverse product offering comprises intelligent solar inverters battery storage backup systems EV charging and complete home energy management ecosystems.
By leveraging worldclass engineering capabilities and with a relentless focus on innovation we strive to create a world where clean green energy from the sun is the primary source of power for our homes businesses and just about everywhere we thrive.
We are seeking a detailoriented and proactive Senior Service Operations Manager to oversee and manage global service operations tasks & projects ensuring highquality customer service delivery through our worldwide Tech Centers along with process efficiency and adherence to organizational standards. The role involves collaboration with crossfunctional teams (R&D Logistics Operation and Service) fault description following analysis process definition and implementing improvements to enhance operational effectiveness.
Key Responsibilities:
- Service Delivery:
- Monitor and manage daily service operations to ensure seamless delivery of services.
- Address and resolve operational issues promptly to minimize service disruptions.
- Process Management:
- Develop document and implement standard operating procedures (SOPs).
- Identify and suggest process improvements to enhance efficiency.
- Team Collaboration:
- Work closely with internal teams including IS R&D Quality Customer support and logistics to align operations with organizational goals.
- Coordinate with vendors and thirdparty service providers as needed.
- Performance Monitoring:
- Track and analyze key performance indicators (KPIs) to evaluate operational efficiency.
- Prepare and present performance reports to stakeholders.
- Compliance and Quality Control:
- Ensure operations comply with company policies and industry regulations.
- Maintain a high standard of quality across all service touchpoints.
Country:
Israel
City:
Herzliya
Requirements :
- Education: Bachelor s degree in business administration operations management or a related field (preferred).
- Experience: 25 years of experience in service operations customer service or a similar role.
- Skills:
- Strong analytical and problemsolving abilities.
- Excellent communication and interpersonal skills.
- Proficiency in using operations management tools and software.
- Ability to work under pressure and manage multiple tasks.
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Familiarity with Excel PowerPoint Agile ERP & CRM systems Mandatory
- Experience in Corporate Service Operation management Advantage
- Certifications in service management or operational excellence advantage
Remote Work :
Yes
Employment Type :
Fulltime
نوع التوظيف
