Afreximbank Assistant Manager IT Application Support Treasury and Credit Cairo Egypt

Reference Number: LJBLRAMIT0022

Nature & Scope

IT Application Support (Treasury and Credit) Qualified Professional plays a crucial role in supporting business applications of the Bank. The role will provide functional support and configuration management of the Bank’s software applications in line with business Service Level Agreements (SLA). The responsibilities of the role also include facilitating seamless integration with other interdependent software applications business analysis and requirements gathering application testing report development training of end users and management of service level agreements with application vendors.

Key Responsibilities:

• Functional support of application systems particularly Treasury & Credit applications as well as interdependent interfaces
• Configuration patches update and upgrade management of the application systems
• Manage and support integration of application systems with other interconnected solutionsProvide business analysis and requirements gathering support for endusers
• Draft and Implement the IT Disaster Recovery Plan in collaboration with the IT team. Ensure that application tools and data are available on the disaster recovery site at any time required
• Document any necessary procedure related to software application maintenance for reference
• Anticipates application systems problems and implement preventive measures.
• Investigate and install enhancements and operating procedures that optimize application systems availability
• Develop management information reports and dashboard using visualization tools
• Design and manage data warehouse applications and tools
• Manage Service Level Agreement (SLA) with application service providers
• Actively manage the timely resolution of outstanding defects or issues impacting the business
• Support the preparation of key presentations strategy documentation and other documents
• Handle and implement requests for application customizations
• Provide enduser training
• Investigate user problems identify root cause determine possible solutions test and implement solutions
• Any other duties as may be assigned by management

Compliance Responsibilities

• Understand and adhere to the Bank's AML Regulatory and Conduct Compliance policies and procedures.
• Report any suspicious or noncompliant activities or matters relating to the Bank’s staff or the customers to the Compliance Department.
• Complete the Annual Compliance Training/Assessment.
• Screen and identify adverse reports and potential compliance concerns regarding the Bank's vendors that may impact the Bank’s relationship with vendors and other business relationships.
• Refer any compliance related concerns about any vendor or business relationship to the Director of Compliance.
• Facilitate the onboarding and update of KYC information on vendors.

Qualification and Experience

• Bachelor's degree in Computer Science Information Technology or other relevant degree from a recognized University a Master’s degree in a relevant field or a recognized professional qualification in lieu.
• Minimum of 7 years’ experience in application systems support & configuration management (particularly Calypso) in a modern international ICT environment.

Technical Competencies

• Implementation and management experience of application systems (Calypso particularly) very desirable.
• Demonstrated expertise in managing banking application support processes including application defect management
• Demonstrated expertise in Solution architecture and system development life cycle
• Strong analytical and problemsolving skills
• Working knowledge of system testing
• Ability to develop customized software applications from functional specification
• Knowledge of Agile development framework
• Demonstrated experience in software application implementation
• Demonstrated experience in managing service level agreement with application service providers
• Knowledge of business reporting tools such as Tableau and Microsoft Power BI
• Ability to communicate and function in a culturally diverse and change oriented setting.
• Excellent verbal and written communication skills in English. Knowledge of the Bank's other working languages is an added advantage
• Willingness to travel and to work long hours where required to achieve the Bank's objectives

Benefits and Contractual information:

• Permanent
• Willing and able to relocate to Cairo Egypt
• Suitably qualified candidates are encouraged to apply.

If you wish to apply for the position please send your CV to Lara Joubert at

Lara Joubert

Recruitment Specialist – Banking and Finance Africa

CA Global Finance

CA Global will respond to shortlisted candidates only. If you have not had any response in two weeks please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.