AIRPORT DUTY OFFICER - DAMMAM - Gulf Air
نُشرت في :
26-10-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Main Objectives
To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures.
Main Duties
1. Oversee all customer handling areas Viz. Checkin Departure Gate Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard.
2. Assign preflight duties to all staff and conduct debriefing to discuss the discrepancies.
3. Direct Checkin staff in handling passengers for any irregularities invalid documents etc.
4. Direct Checkin staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges.
5. In case of Denied Boarding guide checkin staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers.
6. Establish and maintain good working relationships with customs immigration security police medical cargo ground transport catering duty free courier companies tour operators and other airline staff.
7. Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays.
8. Ensure that the handling agents output is according to company standards and in accordance with the agreed contract.
9. Ensure strict adherence of company safety and security standards.
10. Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded.
11. Ensure that staff on shift wear company uniform to the required standard.
12. Ensure that adequate stock level of all stationery and supervises distribution there of.
13. Ensure quality service to V.I.Ps unaccompanied children etc. in areas of arrival departure and during transits. Coordinate with Lounge staff.
14. Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc
15. Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting.
16. Monitor catering figures and update catering unit well ahead to prevent wastage.
17. Carry out any other tasks or duties as assigned by Airport Manager.
18. Encourage GHA (Ground Handling Agent) staff to sell more ancillaries and generate revenue.
19. Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis.
20. Monitor the ramp activities.
21. Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action.
Experience
Minimum 5 years of relevant experience.
Qualifications
Ordinary National Diploma or equivalent.
This job has been sourced from an external job board.
More jobs on
To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures.
Main Duties
1. Oversee all customer handling areas Viz. Checkin Departure Gate Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard.
2. Assign preflight duties to all staff and conduct debriefing to discuss the discrepancies.
3. Direct Checkin staff in handling passengers for any irregularities invalid documents etc.
4. Direct Checkin staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges.
5. In case of Denied Boarding guide checkin staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers.
6. Establish and maintain good working relationships with customs immigration security police medical cargo ground transport catering duty free courier companies tour operators and other airline staff.
7. Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays.
8. Ensure that the handling agents output is according to company standards and in accordance with the agreed contract.
9. Ensure strict adherence of company safety and security standards.
10. Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded.
11. Ensure that staff on shift wear company uniform to the required standard.
12. Ensure that adequate stock level of all stationery and supervises distribution there of.
13. Ensure quality service to V.I.Ps unaccompanied children etc. in areas of arrival departure and during transits. Coordinate with Lounge staff.
14. Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc
15. Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting.
16. Monitor catering figures and update catering unit well ahead to prevent wastage.
17. Carry out any other tasks or duties as assigned by Airport Manager.
18. Encourage GHA (Ground Handling Agent) staff to sell more ancillaries and generate revenue.
19. Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis.
20. Monitor the ramp activities.
21. Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action.
Experience
Minimum 5 years of relevant experience.
Qualifications
Ordinary National Diploma or equivalent.
This job has been sourced from an external job board.
More jobs on
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
