Reservations Agent - Arabic Speaker
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Reservations Agent Arabic Speaker
This pivotal role involves creating exceptional guest experiences. Your responsibilities revolve around managing reservations with precision ensuring effective communication channels and providing topnotch customer service. In this dynamic position you will be at the forefront of guest interactions contributing significantly to the success of our preopening phase.
What is in it for you:
- Engage in conservation efforts and help preserve wildlife.
- Enjoy sustainable adventures with exclusive rewards.
- Celebrate locality and heritage in a vibrant community.
- Advance your career with global development opportunities.
- Drive change through impactful social initiatives.
- Collaborate with a passionate innovative team.
Key Responsibilities:
- Reservation Management: Handle guest reservations through various channels including phone email and online platforms ensuring accuracy and adherence to policies.
- Communication Hub: Serve as a central point of contact for guest inquiries providing information on room availability rates and hotel services. Respond promptly to emails and other communication channels.
- Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability rates and payment information.
- Guest Assistance: Assist guests with inquiries special requests and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
- Collaboration with Departments: Work closely with various departments including Sales Front Desk and Housekeeping to coordinate guest requests room assignments and other requirements.
- Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.
- Upselling and Promotion: Identify opportunities for upselling room categories packages and promotions to maximize revenue and enhance the guest experience.
Qualifications :
- Education: High school diploma or equivalent; additional hospitality training is a plus.
- Experience: Previous experience in reservations or customer service roles.
- Communication Skills: Excellent verbal and written communication skills. Fluent in Arabic and English.
- Computer Proficiency: Familiarity with reservation systems and proficiency in Microsoft Office.
- CustomerCentric Approach: Dedication to providing exceptional customer service and creating positive guest experiences.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
