Hotel Butler

Summary of Responsibilities

Responsibilities and essential job functions include but are not limited to the following:   

Key Role & Responsibilities:

• Ensure that all Villas are properly cleaned & set up at all times in line with the Raffles Standard Operating Procedures and within LQA standards.
• Ensure health & safety requirements are adhered to including a personal knowledge of the correct usage of all chemicals used in Housekeeping.
• All audit requirements records for residences are maintained e.g.  OS&E inventory assets and other items as applicable
• Ensure that par levels of linen towels and other OE items are current and in line with inventory
• Ensure that lost and found articles are processed properly and that the correct logs are maintained as per the L&F SOP.
• Follow and recommend measures to minimize all wastage of materials and amenities are used in the department.
• Ensuring security awareness throughout the Hotel reporting incidents to the appropriate Manager when warranted.
• Ensure all special requests are met with particular reference to families visiting our resorts with children.
• Ensures any special requests from guests are carried out and delivered on time exceeding guests expectations where possible.
• Clean and take care of all working equipment used by himself / herself.
• Report any damage or loss in a villa immediately after being found.
• Remove all room service clearance from the villa and immediately.
• Report any suspicious person sleep outs Do Not Disturbs to Rooms Department.
• Prior to the guest arrival read correspondence and search the guest profile to find out who they are their preferences (like and dislike etc) and Villa is personalized for each guest (music beverages food special requests in place).
• Welcome & Greets guest at the conservatory (Welcome at airport might require at certain occasions) propose a resort tour while driving guests to Villa. Share their itineraries and Offer Unpack & packs service while villa orientation.
• Coordinates all aspects of the guests preferences during his stay with: FO team Food and Beverage Spa laundry departments and management team.
• Prepares and serves Breakfast Lunch Dinner and BBQs in villa or any other private dinning option.
• Prepare Guest laundry (Liaise with Laundry team if laundry exceeds 10 pcs and for delicate garments)
• Practice active Listening and use intuition by innovative offering indigenous surprises such as: Drawing a bath rituals special dining (Romantic dinner BBQ etc.) picnic setup Romantic set ups flower bouquets flower decorations and any other WOWs. Each guest must leave with the feeling that service was tailored to their need and unforgettable memories.
• Escort guest to the conservatory Spa reception any other area as needed specially the restaurant and introduce them to F&B Manager or Restaurant manager on first evening.
• Offerassistance with kids but will not replace babysitters.
• Overlook and ensure general villa aspect including pool and garden are kept up to standard (no littering in around the villa).
• Communicates all vital information on  guest log and completes Final Guests stay summary Report in maximum 24 hours after guest departure.
• Attends FO department briefing and monthly meetings.
• Mandatory to spend 4 hours training on monthly basis for online training (selflearning). Schedule and program will be communicated by one of the Department leaders.
• Any other duties of a similar nature that may be assigned from time to time by Management as per the needs of the client.
• To assist Resort butler team in occasions when Residential villa is not occupied.

Qualifications :

Knowledge and Experience

• Postsecondary education
• Good Housekeeping Food & Beverage and Guest Relations knowledge
• Minimum 1year experience as a Butler in a luxury hotel environment
• Degree in Hotel Management is an asset.

Competencies

• A passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.
• Good organizational skills problem solving skills and engagement with guests to anticipate their needs.
• Commitment to meet and exceed all performance standards.
• Constantly look to develop own professional skills and abilities.
• Adherence to Standard operating procedures
• Ability to work a multicultural workforce.
• High level of integrity promptness creativity enthusiasm dedication time management Team work flexibility and support for continuous improvement
• Good knowledge of the entire Housekeeping Operations
• Knowledge of Opera Property Management System preferred.
• Curiosity listening skills
• Strong ability and knowledge of Microsoft Office Suite (Excel PowerPoint etc.).
• Perfectly fluent in English

Remote Work :

No

Employment Type :

Fulltime