Responsibilities:
Maintains the highest standard of service at the front entrance at all times escorting arriving guests to the Reception/Front Office recognizing regular guests provides assistance with transportation and directions for guests and visitors to the hotel.
- Provide a warm engaging welcome to all guests and visitors at the hotel
- Maintain a good relationship with all taxi drivers
- Ensure the traffic of front entrance is in good order at all times
- Ensure the front entrance is clean and tidy paying special attention to all glass areas and the main doors as well as emptying ashtrays when required
- Ensure all happenings or accidents at the front entrance are reported to the Guest Service Manager in a timely manner
- Organize taxis for all inhouse guests and patrons
- Ensure all patrons or guests cars are parked properly with care
- Make guests aware of any dents/ scratches before issuing of valet ticket
- Liaise with valet staff for parking and collecting of cars
- Ensure a high awareness of security at all times
- Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination
- Display an attitude of friendliness courtesy and sincerity to all guests (both internal and external) making them feel welcome and at ease
- Maintain amicable and cooperative working relations with other departments in the Hotel
- Comply with all Health and Safety legislation using working practices that are safe and sensible to your colleagues and to yourself
- Be aware of the departmental schedule and to always be on time for duty
Qualifications :
Qualifications:
- Proficient in English (verbal & written).
- Must be able to handle a multitude of tasks in an intense everchanging environment while remaining calm and collective
- Must be flexible in terms of working hours and willing to work overnight
- Prior experience in customer service an asset
Remote Work :
No
Employment Type :
Fulltime