Spa Receptionist - Holiday Inn
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
We are looking for a friendly wellorganized and customerfocused Spa Receptionist to join our team. The ideal candidate will be responsible for delivering exceptional guest service by managing the spa reception booking appointments and providing accurate information about spa services treatments and products. The Spa Receptionist will play a key role in creating a welcoming atmosphere for our guests.
What will I be doingAs a Spa Receptionist you will:
- Greet and welcome guests as they arrive at the spa ensuring they feel comfortable and informed.
- Manage spa bookings schedule appointments and coordinate with spa therapists to ensure smooth operations.
- Provide detailed information about spa treatments services packages and products.
- Handle guest inquiries phone calls and emails promptly and professionally.
- Process payments manage billing and maintain accurate records of transactions.
- Ensure that the reception area is clean organized and reflects the relaxing atmosphere of the spa.
- Assist with retail product sales by recommending appropriate spa products to guests.
- Handle guest feedback or complaints in a calm and professional manner ensuring guest satisfaction.
To successfully fill this role you should have:
Experience:
Previous experience in a customer service or reception role preferably in a spa wellness center or hospitality environment.
Skills:
- Excellent communication and interpersonal skills with a focus on guest satisfaction.
- Strong organizational skills and attention to detail.
- Proficiency in scheduling software or spa management systems.
- Ability to multitask and work efficiently in a fastpaced environment.
Qualifications:
- High school diploma or equivalent; additional training in hospitality or wellness is a plus.
- Fluency in English; knowledge of additional languages is a bonus.
Personal Attributes:
- Friendly approachable and professional demeanor.
- Passionate about wellness and delivering exceptional guest service.
- Strong problemsolving skills and the ability to remain calm under pressure.
What will it be like to work for IHG
About us IHG is one of the worlds leading hotel companies with a promise to provide True Hospitality for everyone. Making everyone feel welcome and cared for recognized and respected whoever and wherever they are in the world. Our brands are wellknown and loved the world over Regent Hotels & Resorts InterContinental Hotels & Resorts Kimpton Hotels & Restaurants Hotel Indigo EVEN Hotels HUALUXE Hotels and Resorts Crowne Plaza Hotels & Resorts Voco hotels Holiday Inn Holiday Inn Express Holiday Inn Club Vacations Holiday Inn Resort avid hotels Staybridge Suites and Candlewood Suites. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.
Dont quite meet every single requirement but still believe youd be a great fit for the job Well never know unless you hit the Apply button. Start your journey with us today.
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