Overview:
The Store Manager plays a critical role in overseeing the daily operations of the store ensuring exceptional customer service and driving sales to meet and exceed targets. They are responsible for managing a team maintaining inventory and creating a positive and productive work environment. The Store Manager is essential in upholding the stores brand image and ensuring the overall success of the business.
Key responsibilities:
- Develop and implement strategies to maximize sales and achieve targets
- Manage and motivate a team to deliver excellent customer service and meet sales goals
- Oversee inventory management and ensure accurate stock levels
- Monitor and analyze sales performance implementing corrective actions as needed
- Maintain store appearance and merchandising standards
- Create and maintain a positive work environment for all team members
- Handle escalated customer inquiries and complaints
- Conduct regular performance evaluations and provide constructive feedback to team members
- Manage store expenses and maintain budgetary control
- Coordinate with head office and other departments as necessary
- Ensure compliance with company policies and procedures
- Participate in recruitment training and development of staff
- Implement marketing and promotional activities to drive sales
- Adhere to all health and safety regulations
Required qualifications
- Bachelors degree in Business Administration or relevant field
- Proven experience as a Store Manager or similar managerial role
- Demonstrated ability to lead and develop a highperforming team
- Strong understanding of retail operations and financial management
- Excellent communication and interpersonal skills
- Ability to analyze sales reports and identify opportunities for growth
- Proficient in Microsoft Office and point of sale (POS) systems
- Knowledge of inventory management and merchandising techniques
- Exceptional organizational and time management skills
- Flexibility to work various shifts including weekends and holidays
- Proven track record of meeting and exceeding sales targets
- Ability to handle stressful situations with professionalism
- Relevant certifications in retail management or leadership a plus
- Understanding of customer service principles and practices
- Knowledge of labor laws and HR practices
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