Product Support Lead-Fircosoft specialist

Designation : Product Support Lead

Location : New Jersey

City : Jersey City



Job Description (Posting). : Fircosoft specialist:
Brief on the role of Fircosoft specialist:
The Fircosoft Application Specialist supports the Fircosoft Sanctions screening systems and services within Compliance Technology division in SMBC. Sanction screening system ensure the bank (SMBC) meets all its risk legal and regulatory responsibilities and obligations in connection with Sanctions Screening Know Your Customer (KYC) and AntiMoney Laundering (AML). You should be fully knowledgeable of Fircosoft filtering software and will collaborate with the Business and other support groups by addressing production issues answering inquiries updating new sanctions lists and performing system upgrades. You will be primarily transaction focused with a strong tactical core that requires exercising discretion and independent judgment to resolve challenges communicate effectively and to achieve the business teams goals.

Role Objectives

• Plan design develop/implement code/configuration for Fircosoft applications (Firco Continuity and Firco Trust)
• Perform analysis to determine and verify business requirements flows and deliverables for projects.
• Troubleshoot issues in all the environments and perform root cause analysis.
• Maintain high customer satisfaction through the delivery of high quality and timely solutions to problems. These are mission critical systems that need a high degree of errorfree reliability.
• Monitor and provide application support for Dow Jones Factiva list.
• Communicate effectively and proactively with business users support teams vendor and all stakeholders.
• Multitask and work on multiple projects with varying priorities and deadlines.
• Create and execute test cases and scripts for testing of changes and releases.
• Upgrade system software working in conjunction with users.

Qualifications and Skills

• Proven handson experience with realtime payments and Fircosoft Sanction Screening (Firco Continuity and Firco Trust).
• Proven handson experience working with Firco Utilities FMM FML FUM FFFClassic etc..
• Handson experience with Firco Continuity V6 upgrade is a plus.
• Strong knowledge and experience with sanctions screening AML transaction monitoring and other compliance functions.
• Bachelors Degree in Computer Science or a related discipline and/or at least (5) years experience in implementing technologies and/or vendor platforms to service business needs.
• Demonstrated experience with development system design and integration
• Experience in UNIX and Windows shell scripting for process automation
• Experience with SQL scripting (Oracle MS SQL)
• Experience working with Scheduling software tool (TWS etc..) File Transfer process (MQFTE etc..) is a plus.
• Experience in waterfall and agile development
• Excellent verbal and written communication skills with ability to articulate concepts and ideas to diverse audiences.
• The right individual will have experience within financial services and understand the business criticality of a production environment for payments.

Skill (Primary): :
Domain Competencies (APPS)Bus. ProcessBankingRisk & Compliance


Job : Product Specialist



Other Requirement : Location: NJ (Jersey City) / NYC Hybrid 3 days in office