End User Support Specialist I ESC3856

• Fast Hiring Multiple Positions!
• Flexible remote on appilcable positions!
• Tremendous career growth opportunities!
• Leadership development including mentoring and coaching!
• Team building activities and social events after hours!

What you will be doing:

• Provide a high level of customer service and timely technical support for enduser computer and networking issues to ensure enduser productivity.
• Be responsible for the installation configuration and ongoing functionality of desktop computers peripheral equipment and software.
• Troubleshoot and respond to situations where standard procedures have failed in isolating or fixing equipment or software problems.
• Perform restorative and maintenance actions either remotely or at the enduser location to resolve enduser problems.
• Typically resolve issues referred by help desk support.
• Follow standard procedures and guidelines.
• Understand how assigned duties relate to others within the team and how the team integrates with related teams.
• Impact your own team through the quality of the support provided.
• Recognize and solve typical problems; select solutions from established options.
• Communicate moderately complex information in routine situations typically within your own team.
• Work under general supervision with limited ability to modify approach.
• Manage your own workload as an individual contributor with no supervisory responsibilities.
• Perform all other duties as assigned by management.

Experience you will need:

• 2 years in desktop and remote support.
• Experience with Office 365 support.
• Proficiency with ticketing systems particularly ServiceNOW.
• Advanced knowledge and support for Windows 10/11.
• Experience with Office 365.
• Knowledge of networked printers.
• Understanding of networking fundamentals.
• Azure AD Advanced Networking are preferred