End User Support Specialist I ESC3856
End User Support Specialist I ESC3856
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Salary Not Disclosed
1 Vacancy
Job Description
- Fast Hiring Multiple Positions!
- Flexible remote on appilcable positions!
- Tremendous career growth opportunities!
- Leadership development including mentoring and coaching!
- Team building activities and social events after hours!
What you will be doing:
- Provide a high level of customer service and timely technical support for enduser computer and networking issues to ensure enduser productivity.
- Be responsible for the installation configuration and ongoing functionality of desktop computers peripheral equipment and software.
- Troubleshoot and respond to situations where standard procedures have failed in isolating or fixing equipment or software problems.
- Perform restorative and maintenance actions either remotely or at the enduser location to resolve enduser problems.
- Typically resolve issues referred by help desk support.
- Follow standard procedures and guidelines.
- Understand how assigned duties relate to others within the team and how the team integrates with related teams.
- Impact your own team through the quality of the support provided.
- Recognize and solve typical problems; select solutions from established options.
- Communicate moderately complex information in routine situations typically within your own team.
- Work under general supervision with limited ability to modify approach.
- Manage your own workload as an individual contributor with no supervisory responsibilities.
- Perform all other duties as assigned by management.
Experience you will need:
- 2 years in desktop and remote support.
- Experience with Office 365 support.
- Proficiency with ticketing systems particularly ServiceNOW.
- Advanced knowledge and support for Windows 10/11.
- Experience with Office 365.
- Knowledge of networked printers.
- Understanding of networking fundamentals.
- Azure AD Advanced Networking are preferred
#INDEH123
Employment Type
Full Time
