Automotive Mechanic Diagnostic
Automotive Mechanic Diagnostic
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الوصف الوظيفي
I hope you are doing great.
This is Padmavathi from Yochana IT Solutions we have an urgent requirement with one of our clients please go through the requirement below and let me know your interest. You can forward this opportunity to your friends or colleagues; so that we can help someone who may be desperately looking for opportunities. I sincerely appreciate your time
Location: Troy/ Dearborn/ Auburn Hills MI
Job Description:
Automotive Mechanic / Diagnostic Trouble Shooter performs maintenance repairs and diagnostic tests on vehicles inspection: Examining the vehicles mechanical components and engine through software.
Diagnosing: Identifying problems with the vehicle
- Explaining: Communicating with vehicle owners to discuss their concerns and explaining automotive problems and repairs to clients
provide direct support to Client dealerships for diagnostic software and hardware issues with complexity related to specific vehicle modules and systems to supplement the escalation process through the Technical Assistance Center
Seek the support from Diagnostics System Specialists Level or liaise with other Client departments concerned with diagnosis primarily Engineering Quality OTA and other Client Customer Service Department
Provide quick and effective resolutions to dealers technicians to prevent development of a backlog
Provide a solution to the dealers and technicians over the phone email and through the Global Technical Assistance Center (GTAC) system
Support client management to direct the needs of the service to ensure a high quality continuously improving service
Provide preliminary triage of the ECU (Electronic Control Units) Software log events primarily for Infotainment and Connectivity modules provided from the customer via InVehicle trigger
Collaborate with module Engineers to identify existing or new issue
Identify the ECU Software for all ECUs on the target vehicles
Complex issues handling inquiries from the dealers with high accuracy and efficiency
You will use deductive reasoning to make sound business decisions
You will be required to multitask between tools in maintaining TSR (Technical Service Request) databases validating input information and verifying towards solutioning with high attention to detail and sense of urgency
You will ensure compliance to all company and business policies administer all open requests and ensure appropriate escalations or closure of the requests
You should have working knowledge on automotive hardware software issues causes and remedies
You should ensure seamless and frictionless issue closure with focus on the accurate and timely solution provided to the Technician
Review and validate TSRs from dealers/technicians including validating issue related historical data and information in client systems
Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
Respond and act in a timely professional manner any escalations received
High School Education or Trade School Certificate
3 years of experience in Product Support and Technical Assistance
Proficiency in automotive hardware and software systems with its functionality
Experience in handling complaints driven to deliver an excellent customer experience through resolutions and adherence to response times
Experience working and managing communications with multiple crossfunctional teams/stakeholders
Has experience in participating with process improvement projects (contributor/participant)
Trouble shooting Automotive controls
Vehicle support system
Automotive sensors
Automotive Software modules
Powertrain
Embedded automotive software
APIM (Accessory Protocol Interface Module)
PCM (Powertrain control module)
PCU (Power control unit)
ADAS (Advanced driverassistance systems)
Team oriented/team player
Situational/contextual awareness with the ability to assess the impacts of issues being sought for a support
Excellent critical and analytical thinking
High attention to detail and high level of professionalism
Proactive selfmotivated selfstarter minimal supervision
Excellent analytical skills and strong decisionmaking skills committed to resolution and compliance
Strong organizational time and workflow management skills
Thanks & Regards
Padmavathi Vindeepu
Resource Specialist
Farmington Hills MI
Email Id:
نوع التوظيف
دوام كامل
