Customer Support Specialist
نُشرت في :
17-09-2024
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Description
MyJam is seeking a dedicated and friendly Customer Support Specialist to join our team! In this role you will be the voice of our brand providing exceptional support to our customers and ensuring a positive experience with our cultural food products. You will address inquiries resolve issues and gather feedback to help us enhance our offerings.
Responsibilities
- Respond promptly to customer inquiries via various channels including email chat and social media.
- Provide accurate information about products orders and company policies to ensure customer satisfaction.
- Assist customers with order processing returns and exchanges in a professional manner.
- Gather and document customer feedback to contribute to product improvements and service enhancements.
- Collaborate with internal teams to report recurring issues and suggest improvements based on customer experiences.
- Maintain a positive attitude while handling difficult customer interactions and ensure a streamlined resolution process.
- Develop and maintain a deep knowledge of MyJams product offerings and cultural food industry trends.
- Contribute to the creation of FAQs and support documentation for improved customer selfservice.
Requirements
- A Bachelors degree in Business Administration or a related discipline.
- 23 years of experience as a Customer Support Specialist or a similar role.
- 23 years of experience in customer service including both outbound and inbound calls as well as Live Chat and Email Support.
- Experience in the food or culinary Industry is a Must.
- Excellent English Skills (written and verbal) is a Must.
- Excellent Communication & Interpersonal skills.
- Proven problemsolving abilities and the capability to make decisions quickly.
- Capacity to work both independently and collaboratively in a fastpaced environment.
- Experience with customer support software and CRM platforms.
- A compassionate approach to customer interactions and a commitment to delivering exceptional service.
- Strong organizational abilities with a keen eye for detail.
- A genuine interest in cultural foods and a motivation to promote diverse culinary traditions.
Benefits
Working Conditions:
- 8 Working hours from 10 AM to 6 PM with One flexible Hour
- 2 days off (Rotational)
- Work from Office
- Medical Insurance
- Social Insurance
- Growth Opportunity
- Learning & Development Path
Work location
- El Sheikh Zaid Giza
Remote Work :
No
نوع التوظيف
عن بُعد
المهارات المطلوبة
- هندسة التصميم
- Baan
- خدمة العملاء
- إدارة الأموال
- ABAP
- المصاعد
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
