Consultant Sales Customer Insights

Role Summary:

We are seeking a highly motivated and experienced Consultant to join our Sales and Customer Insights team. As a consultant, you will be responsible for delivering actionable insights to our clients that will help them improve their processes by data-driven decisions. You will work closely with our clients to understand their business needs, identify opportunities for improvement, and develop and implement effective solutions.

Job Description:

Conduct in-depth analysis of customer and sales specific data to identify key trends and patterns to enable the data-driven decision making. Having hands-on experience working with data is a plus.
Understand E-commerce marketplace and data-sources to have a peer level conversation with clients on emerging business requirement in digital commerce space.
Develop and implement strategies to improve sales performance and customer experience.
Work closely with clients to understand their business needs and develop customized solutions.
Provide insights and recommendations to clients based on data analysis and industry trends in the CPG, retail, and other industries. Good understanding of the user journey on E-commerce to generate ideas on how data sources can bring in multiple perspectives to generate insights.
Communicate findings and recommendations to clients in a clear and concise manner.
Manage projects and ensure timely delivery of high-quality work.
Handle budget, effort tracking, and product roadmap building with multiple stakeholders to ensure project delivery on time.
Stay up to date with industry trends and developments in sales, customer experience, marketing analytics, and ecommerce technologies in the CPG, retail, and other customer-oriented industries.
Effectively contribute to the growth of the company being part of internal initiatives, other than client requirements

Requirements

Qualifications:

Strong educational background in Business, Marketing, Analytics, or a related field.
4-6 years of experience in sales and customer analytics, with a focus on ecommerce space in consumer industries.
Strong analytical and problem-solving skills, with hands-on experience in working with data.
Prior experience of managing a product, handling a dashboard, and working with multiple stakeholders and across business and tech teams.
Excellent communication and presentation skills.
Experience in data analysis/ Business Intelligence/ visualization tools (e.g., Excel, Tableau, Power BI)
Well versed with any web analytics tools (viz. Google Analytics, Adobe Analytics, Shopify Analytics etc.)
Having a functional understanding of predictive algorithms (Classification, Regression, Association, Clustering etc.)
Proven ability to manage projects and deliver high-quality work on time.
Strong attention to detail and ability to work independently.
Knowledge of industry trends and developments in sales, customer experience, and ecommerce technologies in the consumer industries.
Experience working with cross-functional teams and delivering high-impact solutions.
Having done projects in Sales Analytics, Customer Life Cycle, Marketing Insights, Web Analytics, Pricing & Promotion, RTM/ e-RTM Analytics, Category Analysis, or analytics in consumer space is great to have.

Personal Attributes

Ability to cope in a complex and fast-changing business environment and to respond calmly and rationally to changing aspirations in a deadline-driven situation.
Updated with the recent technology changes (ecommerce, digital, analytics and business trends).
Works independently on complex processes and modules that may be used by one or more programs or systems.
Strong planning and organizing skills including the ability to manage several work streams simultaneously.
Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally.
Good influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels.
Good team player, self-motivated and able to work on own initiatives.
Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues.
Ability to balance conflicting and changing demands through prioritization and a pragmatic approach.

Benefits

• Be part of the exciting Growth Story of Thoucentric!
  
• Work on projects that help you stay ahead of the curve. Not just exciting projects, if you are a self-starter, you will also get multiple opportunities to design, drive and contribute in the organizational and practice initiatives.
  
• Constant learning curve with very approachable and intellectual group of consultants.
  
• Be part of One Extended Family. We bond beyond work - sports, get-togethers, common interests etc. Work in a very enriching environment with Open Culture, Flat Organization and Excellent Peer Group.
  

Qualifications: Strong educational background in Business, Marketing, Analytics, or a related field. 4-6 years of experience in sales and customer analytics, with a focus on ecommerce space in consumer industries. Strong analytical and problem-solving skills, with hands-on experience in working with data. Prior experience of managing a product, handling a dashboard, and working with multiple stakeholders and across business and tech teams. Excellent communication and presentation skills. Experience in data analysis/ Business Intelligence/ visualization tools (e.g., Excel, Tableau, Power BI) Well versed with any web analytics tools (viz. Google Analytics, Adobe Analytics, Shopify Analytics etc.) Having a functional understanding of predictive algorithms (Classification, Regression, Association, Clustering etc.) Proven ability to manage projects and deliver high-quality work on time. Strong attention to detail and ability to work independently. Knowledge of industry trends and developments in sales, customer experience, and ecommerce technologies in the consumer industries. Experience working with cross-functional teams and delivering high-impact solutions. Having done projects in Sales Analytics, Customer Life Cycle, Marketing Insights, Web Analytics, Pricing & Promotion, RTM/ e-RTM Analytics, Category Analysis, or analytics in consumer space is great to have. Personal Attributes Ability to cope in a complex and fast-changing business environment and to respond calmly and rationally to changing aspirations in a deadline-driven situation. Updated with the recent technology changes (ecommerce, digital, analytics and business trends). Works independently on complex processes and modules that may be used by one or more programs or systems. Strong planning and organizing skills including the ability to manage several work streams simultaneously. Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally. Good influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels. Good team player, self-motivated and able to work on own initiatives. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Ability to balance conflicting and changing demands through prioritization and a pragmatic approach.