Customer Support Representative
Customer Support Representative
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
This is a remote position.
Schedule:
- Fulltime Monday to Friday 9:30am6:30pm EST (10:30 PM to 7:30 AM Manila Time)
Client Timezone: Ottawa Canada
Client Overview
Join a thriving mobile automotive service company that s revolutionizing tire changes in Canada s capital region. This innovative business brings convenience directly to customers driveways operating during peak seasonal periods to meet the crucial demand for winter and summer tire switches. With a commitment to customer satisfaction and efficient service this company is poised for growth and seeking a dedicated professional to enhance its customer experience.
As a Customer Support Representative you ll be the vital link between our mobile tire changing service and our valued customers. You ll manage a high volume of inquiries via phone and text utilizing cuttingedge VoIP and CRM systems to schedule appointments and ensure smooth operations. This role offers a unique opportunity to be at the forefront of a seasonal business experiencing the excitement of peak periods while developing valuable skills in customer service scheduling and automotive knowledge. You ll play a crucial role in maintaining the efficiency of our mobile technicians and contributing to the overall success of our innovative service model.
- Handle incoming customer calls and texts with professionalism and efficiency
- Utilize VoIP system to manage all communications effectively
- Schedule and manage appointments using our CRM system
- Provide detailed information about our services and address customer inquiries
- Conduct outbound calls for appointment confirmations and followups
- Optimize daily schedules to maximize efficiency for our mobile technicians
- Act as a liaison between customers and technicians to ensure smooth operations
- Address and escalate customer concerns appropriately
- Adapt to varying workloads during peak seasons (OctoberDecember and MarchMay)
- Fluent English with excellent verbal and written communication skills
- Proficiency in using VoIP systems and CRM software or willingness to learn quickly
- Strong customer service orientation with a problemsolving mindset
- Ability to multitask and remain calm under pressure during highvolume periods
- Reliable highspeed internet connection and a quiet work environment
- Flexibility to potentially adjust working hours as the business grows
- Basic understanding of automotive terminology particularly related to tires (preferred but not required)
- Selfmotivated with the ability to work independently in a remote setting
- Excellent time management and organizational skills
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Fluent English with excellent verbal and written communication skills Proficiency in using VoIP systems and CRM software, or willingness to learn quickly Strong customer service orientation with a problem-solving mindset Ability to multitask and remain calm under pressure during high-volume periods Reliable high-speed internet connection and a quiet work environment Flexibility to potentially adjust working hours as the business grows Basic understanding of automotive terminology, particularly related to tires (preferred but not required) Self-motivated with the ability to work independently in a remote setting Excellent time management and organizational skills
نوع التوظيف
دوام كامل
