Desktop Support Technician L1 EG

Join our team at Excis Compliance where you ll be supporting a leading global pharmaceutical company. As a Desktop Support Level 1 Technician you ll be the first point of contact for IT issues handling everything from hardware to software troubleshooting both locally and remotely. This role is ideal for someone with 12 years of experience in Windows Desktop support who is ready to grow and tackle new challenges.

What You ll Do:

• Provide Support: Deliver prompt first/secondlevel support for customer IT issues during regular business hours.
  
• Troubleshoot Issues: Resolve hardware software and network problems documenting each step in ServiceNow.
  
• Communicate: Keep customers updated on issue status and resolution progress.
  
• Collaborate: Work with vendors on complex AV issues and engage supervisors to maintain consistent operations.
  
• Manage Systems: Install upgrade and troubleshoot Windows XP 7 8.1 10 and other authorized applications with basic Mac OS support.
  
• Maintain Hardware: Perform preventative maintenance and repairs on desktops laptops printers and other peripherals.
  

Requirements

What We re Looking For:

• Education: Bachelor s Degree in Computer Science or a related field or equivalent experience.
  
• Certifications: CompTIA A Microsoft Certified Professional (MCP) preferred.
  
• Experience: At least 18 months in IT support with expertise in Windows 710 Active Directory MS Office 365 and ServiceNow.
  
• Skills: Strong troubleshooting problemsolving and multitasking abilities with excellent customer service and communication skills.
  
• Availability: Regular business hours with some flexibility required for emergencies or special projects.

Benefits

Growth Opportunities:

While career growth is not guaranteed we strive to support our employees in their professional development depending on individual performance and client needs.

Why Excis Compliance

• Outstanding Support: Known for our reliable and responsive customer service.
  
• Effective Solutions: Praised for delivering timely and efficient IT support.
  
• Great Work Environment: Employees appreciate our supportive and collaborative culture.
  

Ready to advance your IT career Apply today and be part of a team that values innovation teamwork and personal growth.