Desktop Support Engineer Freshers - L1

Role Overview:

Key Responsibilities:

• Technical Support: Provide firstlevel support for desktop and laptop issues including hardware failures software malfunctions and connectivity problems.
• Incident Management: Respond to service requests and incidents logged by users ensuring timely resolution or escalation to higherlevel support.
• Hardware Setup: Assist in the installation configuration and maintenance of desktop computers peripherals and software.
• User Assistance: Guide users through troubleshooting steps and educate them on basic technical procedures to avoid recurring issues.
• Documentation: Maintain accurate records of support activities including ticketing systems knowledge base updates and hardware inventory.
• Collaboration: Work closely with other IT team members to ensure a cohesive approach to problemsolving and user satisfaction.

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