Desktop Support Engineer Freshers - L1
Posted on :
23-08-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-08-2024
Job Description
Role Overview:
As a Desktop Support Engineer you will be the first point of contact for endusers seeking technical assistance. You will help resolve hardware software and network issues to ensure the smooth operation of IT services. This role is ideal for candidates who have recently graduated and are eager to start their careers in IT support.
Key Responsibilities:
- Technical Support: Provide firstlevel support for desktop and laptop issues including hardware failures software malfunctions and connectivity problems.
- Incident Management: Respond to service requests and incidents logged by users ensuring timely resolution or escalation to higherlevel support.
- Hardware Setup: Assist in the installation configuration and maintenance of desktop computers peripherals and software.
- User Assistance: Guide users through troubleshooting steps and educate them on basic technical procedures to avoid recurring issues.
- Documentation: Maintain accurate records of support activities including ticketing systems knowledge base updates and hardware inventory.
- Collaboration: Work closely with other IT team members to ensure a cohesive approach to problemsolving and user satisfaction.
user assistance,technical support,desktop computers,ideal,it,collaboration,hardware setup,base,escalation,basic,connectivity,documentation,software
Employment Type
Full Time
Company Industry
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
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