Desktop Support Engineer Freshers - L1
Desktop Support Engineer Freshers - L1
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Role Overview:
Key Responsibilities:
- Technical Support: Provide firstlevel support for desktop and laptop issues including hardware failures software malfunctions and connectivity problems.
- Incident Management: Respond to service requests and incidents logged by users ensuring timely resolution or escalation to higherlevel support.
- Hardware Setup: Assist in the installation configuration and maintenance of desktop computers peripherals and software.
- User Assistance: Guide users through troubleshooting steps and educate them on basic technical procedures to avoid recurring issues.
- Documentation: Maintain accurate records of support activities including ticketing systems knowledge base updates and hardware inventory.
- Collaboration: Work closely with other IT team members to ensure a cohesive approach to problemsolving and user satisfaction.
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Employment Type
Full Time
Company Industry
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
