Director of Operations

Key Responsibilities

• Own and be accountable for the overall business operations of the company, playing a pivotal role in strategic decision-making processes.
• Maintain and refine goal-setting frameworks, including Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs), to ensure organizational alignment, commitment, and continuous improvement.
• Develop and enhance organizational processes and systems, improving operational efficiency and integration.
• Ensuring teams are aligned and accountable to achieve targets and execute on business strategy.
• Utilize and govern the company’s business operations tech stack—including Salesforce CRM, Notion, Jira, QuickBooks, G-suite, and more—to boost business process efficiencies and effectiveness.
• Maintain a robust, performance-driven culture, monitoring and enhancing company performance and operational outputs.
• Review the organizational chart regularly, addressing gaps and ensuring optimal alignment and efficiency within the team structure.
• Address operational gaps by designing data-driven, repeatable business processes across the customer journey.
• Facilitate weekly meetings to ensure ongoing alignment, address challenges, monitor progress towards company goals, and cultivate business rituals that reinforce the organization’s culture and objectives.
• Analyze financial reports to identify and capitalize on opportunities for financial performance improvement.
• Actively contribute to the product strategy, ensuring it aligns with market demands and optimizes the customer journey.
• Assist in managing projects and initiatives, guiding teams to deliver specific goals and outcomes effectively.

Qualifications

• Proven experience in building, maintaining or scaling operations in a SaaS or tech-focused environment, preferably within EdTech.
• Strong strategic, analytical, and operational planning skills.
• Excellent leadership, communication, and interpersonal skills.
• Holistic thinking approach to connect short term targets and objectives to long term strategy.
• Excellent understanding of product development processes and go to market.
• Experience in managing cross-functional teams and multi-market operations.
• Deep understanding of operational metrics and financial management.