French Sales Support Agent

Thinking about moving abroad Check out Bulgaria with its black sand beaches hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people orientated ambitious company. Want to start this new adventure in your personal and professional life Take a look at this position!

Your role

• Optimally oversee the handling of food delivery requests amplifying customer contentment and revenue by promoting additional sales and complementary items.
• Tackle and resolve customer issues grievances and questions connected to orders deliveries and payments.
• Work in conjunction with distribution centers and drivers to ensure swift delivery and efficiently manage handovers to pertinent departments.
• Interact with clients via outbound phone calls endorsing merchandise customizing suggestions and fostering customer loyalty.
• Gather and put to use customer input to enhance the comprehensive customer experience and the quality of service.

Requirements

• French (C2) English (C1)
• Strong communication skills (oral and written)
• Good listener
• Contact center experience is an asset
• PC skills
• Willingness to learn

Socialcommunicative competences:

• Customer orientation
• Persuasiveness
• Communication
• Teamwork

Intellectual competencies:

• Problemsolving

Emotional competences:

• Selfconfidence
• Positive thinking
• Empathy

Taskoriented competences:

• Result orientation
• Sales ability
• Flexibility

Our offer

• Paid training
• Fun peopleoriented call center
• Marketbased basic salary
• Growth opportunities
• Relocation Package

Location

Sofia (Bulgaria)