VIP Support

Greetings from Maneva!

Job Description

Job Title VIP Support

Location Mumbai / Gurgaon

Experience 3 10 Years

Requirements:

• Good communication skills with Min of 3 to 4yrs of experience in Desktop Support Role
• Must have experience in handling VIP User issues either through remotely or interact personally and troubleshooting through diagnostic techniques and increase FCR
• Strong Technical knowledge in supporting End user issues on Hardware Win OS MAC OS Messaging Applications Outlook 365 AD etc.
• Knowledge on SCCM Antivirus Encryption Software
• Provides Level 3 support associated with the standard workstation Software image(s) base Software components Hardware devices and components that comprise the standard desktop Hardware.
• Must have worked in any IT ticketing tool and know about ticket priorities and SLA
• Focus on building good working relationships within the team and other Resolution Groups
• Remain well versed in help desk policies procedures standards and documentation
• All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime.
• Experience working in Remote Support Tool ITSM Ticketing Tool Corporate Technology.

If you are excited to grab this opportunity please apply directly or share your CV at and