IT Digital Operations Senior Officer

1. Monitor Digital operations daily procedures, record and report any failures in Digital systems for relevant party to ensure smooth systems’ operations.

2. Observe Digital operations systems backups to ensure safety of customer and bank data.

3. Follow up all of the Disaster Recovery (DR) activities for Digital operations systems to safeguard Digital’ systems’ operational continuity.

4. Detect and report bottlenecks on Digital operations systems to provide the needed technical support and recommend solutions.

5. Monitor the handling of user’s tickets in order to resolve customer and system issues in a smooth and satisfactory manner.

6. Follow up on handling of all related Digital systems’ interfaces maintenance in order to provide full system functionality to internal and external customers