Assistant Manager Quality

Key Responsibilities:
1. Quality Assurance:
o Assist in developing and implementing quality control systems and procedures to ensure
compliance with industry standards.
o Conduct regular audits and inspections to maintain highquality standards.
o Analyze quality data and implement corrective actions to address any issues.
2. Continuous Improvement:
o Identify areas for improvement in quality processes and implement initiatives to enhance
product quality.
o Participate in root cause analysis and corrective action processes to address quality issues.
o Foster a culture of continuous improvement within the Quality Department.
3. Customer Satisfaction:
o Assist in addressing customer complaints and quality concerns in a timely manner.
o Collaborate with crossfunctional teams to ensure customer quality requirements are met.
o Monitor and report on customer satisfaction metrics.
4. Training and Development:
o Develop and deliver training programs for employees on quality standards and procedures.
o Ensure that all employees are aware of and adhere to quality policies and procedures.
o Stay updated with industry trends and best practices in quality management.
5. Documentation and Reporting:
o Maintain detailed quality records and documentation.
o Prepare and present quality reports to senior management.

o Monitor and report on key performance indicators (KPIs) related to quality.
6. Support and Collaboration:
o Support the Quality Manager in managing the Quality Department's daytoday
operations.
o Work closely with other departments to ensure seamless quality control processes.
o Communicate effectively with team members and other stakeholders to ensure quality
objectives are met.