Customer Relationship Coordinator - LATAM -

Job Title: Customer Relationship Coordinator LATAM
Location: Remote (CST Time zone)
Salary Range: up to 2100 USD

Work Schedule: MondayFriday 8:00 AM to 5:00 PM CST

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are seeking a highly organized and proactive Customer Relationship Coordinator to assist with customer support scheduling and routing of field technicians billing and accounts receivable and explaining services to potential customers. This role requires excellent communication skills a friendly demeanor and the ability to manage multiple tasks in a fastpaced environment. The ideal candidate should be comfortable talking to people on the phone all day every day and possess strong English writing capabilities for emailing quotes and other communications.

Key Responsibilities:

Customer Support:

• Provide exceptional customer service handling inquiries and resolving issues promptly.
• Explain services to potential customers and assist them in understanding their options.
• Engage comfortably and effectively in frequent phone conversations.

Scheduling and Routing:

• Assist in scheduling and routing field technicians to ensure efficient service delivery.
• Coordinate with technicians to manage their daily schedules and address any changes.

Billing and Accounts Receivable:

• Handle billing processes and manage accounts receivable.
• Ensure accurate and timely invoicing and follow up on outstanding payments.

General Administrative Tasks:

• Maintain accurate records and documentation.
• Support the office with various administrative tasks as needed.

Qualifications:

• Strong proficiency in English (verbal and written).
• Excellent communication skills and a warm friendly demeanor.
• Ability to manage multiple tasks and work independently.
• Previous experience in customer support or administrative roles is preferred but not required.
• Comfortable with speaking to people over the phone extensively.

NicetoHaves:

• Familiarity with scheduling and routing software.
• Experience in billing and accounts receivable.
• Experience with specialized software (training will be provided).

Training Provided:

• Comprehensive training on all specialized software and systems.
• Support for developing familiarity with company processes and tools.

Please note: To ensure prompt processing of your application we kindly request that you submit your resume and intro video in English format.

Remote Work :

No