Call Center Agent

Job Title: Call Center Agent

Location: Phoenix AZ

Department: Customer Service

Reports To: Call Center Manager

Employment Type: FullTime

Job Summary:

We are seeking a motivated and customerfocused Call Center Agent to join our dynamic team. The Call Center Agent will be responsible for handling inbound and outbound calls providing exceptional customer service and resolving customer inquiries and issues. The ideal candidate will have excellent communication skills a positive attitude and the ability to work in a fastpaced environment.

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound customer calls in a professional and courteous manner.
• Issue Resolution: Resolve customer inquiries complaints and issues efficiently and effectively.
• Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information to customers.
• Problem Solving: Identify and escalate complex issues to the appropriate department or supervisor.
• Compliance: Adhere to company policies procedures and regulatory requirements.
• Team Collaboration: Work closely with team members and other departments to ensure a seamless customer experience.
• Feedback: Provide feedback on recurring customer issues and suggest improvements to processes and procedures.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Excellent verbal and written communication skills.
• Strong problemsolving and analytical abilities.
• Ability to multitask and manage time effectively.
• Proficient in using computer systems and software including CRM tools.
• Ability to remain calm and professional under pressure.