- Handson experience in troubleshooting routing protocols like RIP EIGRP and OSPF.
- Handson experience in troubleshooting LAN VLAN or wirelessrelated issues.
- Basic knowledge of working on models from Cisco PaloAlto.
- Knowledge of Network Monitoring Tools i.e. SolarWinds Logic Monitor Cisco DNA Cacti Datadog.
- Network support or Network operations/troubleshooting experience
- Basic troubleshooting knowledge on wireless technology.
Requirements
Work Experience 25 years
- Handles escalated cases including troubleshooting of complex problems.
- Delivers an exceptional customer providing infrastructure support.
- Evaluates identifies and replicates issues and follows an escalation process to reach desirable outcomes to ensure positive customer experience.
- Serves as a technical resource to other functional groups and individuals to improve service quality and user experience.
Licenses/Certificates/Designations
1. Hands-on experience in troubleshooting routing protocols like RIP, EIGRP, and OSPF. 2. Hands-on experience in troubleshooting LAN, VLAN, or wireless-related issues. 3. Basic knowledge of working on models from Cisco, Palo-Alto. Knowledge of Network Monitoring Tools i.e., SolarWinds, Logic Monitor, Cisco DNA, Cacti, Datadog. 4. Network support or Network operations/troubleshooting experience 5. Basic troubleshooting knowledge on wireless technology.