Customer Service Specialist
Customer Service Specialist
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
1-3سنوات
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
- Identify clients requirements and ensure they are answered or routed to the appropriate support area.
- Provide operational support to clients by answering calls and online queries analyze reported issues and offer appropriate advice and/or answers.
- Keep and update reported issues and work closely with the Technical Support team to assure quality customer service.
- Provide feedback to enhance existing programmers by analyzing business objectives and identifying areas for modification and improvement.
- Provide product and technical guidelines for clients and educate clients on how to use the new features or addon programs.
- Undertake other adhoc duties assigned from time to time
Requirements
- Candidate must possess at least a Diploma.
- Ability to communicate (verbal & written) in BOTH English and Mandarin.
- Applicants must be willing to perform 24 hours shift work able to work on public holidays and weekends (on a rotation basis).
- Fresh graduates are encouraged to apply. On the job training will be provided.
- Preferably Junior Executives specializing in Call Center Helpdesk support or equivalent.
- Good at stress tolerance and able to learn independently.
- Preferably candidate can multitasking and eager to learn.
نوع التوظيف
دوام كامل
